EXECUTIVE ADMINISTRATIVE ASSTISTANT




EXECUTIVE ADMINISTRATIVE ASSISTANT


Purpose of Job


The purpose of this classification is to provide front line public facing and internal support for Engineering and Public Works through the facilitation of incoming and outgoing communications and requests for service and other administrative duties.


Position Reports To: Director of Admin and Public Outreach


Direct Reports: None



Essential Functions:



  • Provide primary telephone and front desk coverage for the department, greet visitors, provide information and/or refer to the appropriate individuals, departments, or agencies.

  • Create and close service requests as received for all departments within Engineering and Public Works as received via phone, email, work order systems and other means. Maintain communication with the requestors and staff conducting the work through cell phone, email, and radio communications to ensure the work is completed in a timely manner.

  • Provide general administrative support to the department, such as receiving, sorting, and distributing mail and other deliveries including plan and map documents.

  • Provide additional general administrative support to the department by monitoring and ordering office supplies. Work closely with the Office Manager to ensure mindfulness of the budget and proper coding of all receipts.

  • Respond in a professional, courteous, and timely manner to electronic requests for service via online citizen portals, emails, website, and Facebook.

  • Maintain databases of information relating to department functions and activities, including creating files and attaching documentation; updating employee details; receiving, documenting, and filing (paper and electronically) records relating to various department activities.

  • Notify various utilities and Emergency 911 and update social media sites (i.e. Facebook and Instagram) regarding road closures; notify various utility agencies during storms and/or roadway construction as their facilities are impacted.

  • Ensure conference room(s), supply closet(s), copier areas, and main entrance areas are kept tidy and well organized.

  • Provide courier services to EPW facilities using county vehicle to drop off or pick mail, interoffice mail, and various other documents/items for FPW.

  • Assist the Construction Assurance Coordinator with bonds, as needed during their absence


Required Qualifications:



  • Education: High School; Associate's Preferred

  • Certifications (Required by Hire): None

  • Certifications (Required After Hire): None

  • Experience: 2 years

  • Preferences: None

  • Other Requirements: Possess and maintain a valid TN Driver’s license


Substitutes for Requirements:



  • Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities may be considered for employment into the position.


Pre-Hire Requirements:



  • Successfully pass a background check

  • Successfully pass MVR check


Key Knowledge:



  • None


Key Skills:



  • Excellent verbal and written communications skills

  • Proficient in PCs, tablets, smartphones and other electronic devices

  • Proficient in use of Microsoft Office suite of products

  • Excellent time management skills

  • Superior customer service skills

  • Strong interpersonal skills

  • Strong problem-solving skills

  • Excellent organization skills


Abilities:



  • Ability to work in a position of moderate complexity

  • Ability to work cooperatively as a member of a team

  • Ability to focus and demonstrate attention to detail


Additional Job Functions:



  • Respond to and report immediately if called upon by local, regional or central office supervisors, as part of a coordinated emergency response by the Knox County Mayor's Office

  • Ensure regular, punctual attenance during scheduled work hours.

  • Perform other duties as required.

  • Assist with the compilation of monthly and annual reports as requested.

  • Take and distribute minutes of meetings as requested.


Occupational Hazards:



  • N/A


Working Conditions:



  • Physical demands are sedentary. Occasionally lift up to 10lbs.

  • Work is completed in an office setting.


Position in the Career Ladder: 



  • N/A


Knox County Government is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Knox County Government may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Type : INTERNAL & EXTERNAL

Location : ENGINEERING & PUBLIC WORKS

Posting Start : 10/02/2026

Posting End : 10/16/2026

MINIMUM HOURLY RATE: $22.38