WEB DESIGNER




Purpose of Job


The purpose of this classification is to be the primary designer/creator and/or owner of responsive and intuitive web interfaces, accessibility, and user experience county-wide. This role covers layout, visual design, and front-end implementation for pages, templates, and components from conceptualization through delivery and for guiding non-technical department staff in publishing clear, accurate, accessible information to the public. This role may coordinate between Creative, Product development, and stakeholders so that sites stay fresh, mobile friendly, maintain continuity, and align with current web, branding, compliance, and quality standards.

Position Reports to: Web Systems Supervisor


Direct Reports: None

Essential Functions



  • Collaborate with departments and subject-matter experts to understand user needs and develop clear, accessible, public-facing content and interfaces.

  • Design responsive page layouts, landing pages, templates from concept to completion assisting in development or handing off detailed specifications, assets, and component notes to developers and review/providing feedback for implemented work before release.

  • Design of Knox County websites, including conceptual design, page structure, navigation, templates, components, and core functionality across desktop, tablet, and mobile devices.

  • Apply UI/UX principles, responsive design, and information architecture to improve navigation and user experience across County sites which can include web applications.

  • Create, edit, format, and publish web content in accordance with County branding, accessibility, and communications standards.

  • Audit websites proactively for outdated, inaccurate, broken, duplicate, or inaccessible content and resolve issues in a timely manner.

  • Ensure all web content and interfaces meet ADA and WCAG accessibility requirements; identify and lead remediation efforts in coordination with departments and technical staff.

  • Evaluate existing websites and recommend improvements to navigation, layout, functionality, performance, and user experience.

  • Monitor analytics, search data, and performance metrics to identify opportunities to improve usability and site effectiveness.

  • Stay current with web standards, accessibility requirements, design trends, and front-end development technologies.


Required Qualifications



  • Education: Bachelor's Degree

  • Certifications (Required After Hire): This position may require you to obtain and maintain Criminal Justice Information Services (CJIS) certification throughout your employment with Knox County IT. This includes, but is not limited to, a favorable background check completed and approved by the Tennessee Bureau of Investigation, successful completion of security awareness training, and a signed TBI Release of Information Form Acknowledgment within the first six months of hire and biennially thereafter.

  • Experience: 3 years of demonstrated professional experience in enterprise web design, front-end development, UI/UX design, and website administration/content management for responsive, accessible websites and web applications

  • Preferences: Bachelor's degree in Computer Science, Information Technology, Web Development, Digital Media, Graphic Design, UX Design, Communications, Marketing, or a related field.

  • Other Requirements: Must possess and maintain a valid TN driver license


Substitutes for Requirements
Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities may be considered for employment into the position.


Pre-Hire Requirements
Successfully pass a background check.

Key Knowledge



  • Demonstrated proficiency with HTML, CSS, JavaScript and other web technologies

  • Experience with at least one enterprise-level content management system.

  • Familiarity with web accessibility standards and practices including ADA and WCAG


Key Skills



  • Excellent verbal and written communication skills

  • Proficient in use of PCs, tablets, smartphones and other electronic devices

  • Excellent time management skills

  • Good customer service skills

  • Strong interpersonal skills

  • Strong problem-solving skills

  • Good organization skills

  • Good negotiation skills.


Abilities



  • Ability to work in a position of moderate complexity

  • Ability to work cooperatively as a member of a team

  • Ability to focus and demonstrate attention to detail

  • Ability to use tact to resolve issues


Additional Job Functions



  • Respond to and report immediately if called upon by local, regional or central office supervisors, as part of a coordinated emergency response by the Knox County Mayor’s Office

  • Ensure regular, punctual attendance during scheduled work hours.

  • Perform other duties as required.



Working Conditions



  • Physical demands are moderate. Ability to occasionally lift up to 50lbs.

  • Work is completed in an office setting.



Knox County Government is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Knox County Government may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Type : INTERNAL & EXTERNAL

Location : INFORMATION TECHNOLOGY

Posting Start : 10/19/2026

Posting End : 11/02/2026

HOURLY RATE RANGE: $34.20-$36.67